Financial Policy

It is the mission of the Suffolk University to educate students in the arts and sciences, business and law so that they may become successful and conscientious citizens of the world. To enhance the mission of the University, the Bursar’s office strives to provide students and families clear and accurate information regarding the cost of education at Suffolk University. It is also the goal of the Bursar’s office to manage financial transactions between students, parents and the University in a courteous and professional manner. Every effort is made to help families clearly understand their charges. While we understand that many students do receive financial assistance, it is the student’s ultimate responsibility to understand that the financial responsibilities associated with attending Suffolk University belong to the student.

Payment Policies

• Student account bills are generated for every semester and emailed to the student’s Suffolk email address. The first statement is emailed before the beginning of each semester and the second is emailed in the middle of each semester if a student chooses the deferred payment option. Students are responsible for paying their outstanding balances by the payment deadline. Students can monitor their balance online by logging into their MySuffolk account.

• At least 50% of your outstanding tuition balance is due prior to the beginning of each semester. (See tuition due dates for details and deadlines.)

• All notifications are sent to students' Suffolk University email address. Students are responsible for monitoring their Suffolk University email account.

Outstanding Accounts

• Information applicable to students who are living on campus: If your student account is not in good standing by the tuition due date, you will lose your on-campus housing assignment. You will be required to pay at least 50% of your student account balance to be eligible to request another room in the residence hall, which is subject to room availability.
Your student account is considered in good standing if, by the tuition due date, you have paid at least 50% of your outstanding balance, or your student account indicates that you have received a financial aid award sufficient to cover your account balance.

• Information applicable to all students: If your student account is not in good standing by the tuition due date it may result in your registration being cancelled, and if applicable, removal from the residence hall. You are responsible for all charges on your student account irrespective of the fact that your registration has been cancelled. If you are planning to withdraw, please refer to the withdrawal and forfeiture schedule so that you are aware of the deadline to withdraw without having to pay. For students accepted after the original payment due dates, at least a 50% payment is required in order to be cleared to register for classes.

• Besides tuition and fees, students may be charged for other residence hall related charges such as dorm damage or destruction or University related charges such as library fines or damages.

Collections Policy

Student accounts that are not covered by financial aid or a University-approved payment plan will be subject to deferred and late fees. A financial hold will be added to the accounts of students who have an unresolved balance after the deferred due date is past. Students will not be allowed to register for a future semester, receive grades, transcripts, or diplomas until the balance on the student account is paid in full.

The University will report students with delinquent accounts to a collection agency and the student will be responsible for all collection costs and attorneys’ fees associated with efforts to collect on fees owed.

Past Due/Delinquent Tuition Accounts

When a student leaves or withdraws from Suffolk University with an unpaid balance, his or her account becomes delinquent. Suffolk performs in house pre-collection outreach prior to assigning accounts to a collection agency.
Former students who have unpaid delinquent balances are not eligible to re-enroll or receive academic transcripts until their balances, including all deferred, late, reasonable collection and attorneys’ fees, if applicable, are paid in full.
After a student leaves or withdraws from Suffolk with an unpaid balance, Suffolk will send the student a billing statement for the entire debt. Students are given three months to pay the balance. If the debt is still unpaid after this time, the account may be assigned to a collection agency for further action, up to and including litigation. The collection agencies Suffolk University engages are listed below:

Glenn Associates, Inc.
P.O. Box 2407
Woburn, MA 01888
800-888-5845

General Revenue Corporation
11501 Northlake Drive
Cincinnati, OH 45249
800-234-1472

Once an account is referred to a collection agency, the student is responsible for the delinquent tuition balance, institutional fees, all reasonable collection agency costs and attorneys’ fees, if applicable. After a matter is referred to a collection agency, all questions about repayment options should be directed to the collection agency controlling the account, not Suffolk University.

Past Due/ Delinquent Federal Perkins and Institutional Loans

Please refer to the Terms and Conditions section of the Master Promissory Note to understand your rights and responsibilities.

The Collection agencies Suffolk University engages for past due and/or delinquent loans are listed below:

Glenn Associates, Inc.
P.O. Box 2407
Woburn, MA 01888
800-888-5845

General Revenue Corporation
11501 Northlake Drive
Cincinnati, OH 45249
800-234-1472

Regional Adjustment Bureau, Inc.
1900 Charles Bryan Suite 110
Cordova, TN 38016
800-829-0250

Billing Rights Summary

If you believe your bill is incorrect, or if you would like more information about a transaction on your bill, it has to be requested in writing. If requesting via email, please make sure to use your Suffolk email address when making the request. Our mailing address is:

Suffolk University
Office of the Bursar
41 Temple Street
Boston, MA 02114

Our email address is bursar@suffolk.edu

You must contact the Bursar’s Office within 60 days of receipt of the bill on which the item of concern first appeared. Please include in your letter:

• Your name, the student's name and student ID #.
• The dollar amount of the suspected error.
• A description of the error and an explanation, if possible, of what you believe is the basis for the error. You do not have to pay the amount in question while the Bursar’s Office investigates the matter, but you are obligated to pay the portion of your bill that is not in question.