• Walk-In Center
While you can always request technology support by emailing us at helpdesk@suffolk.edu or by calling us at 617-557-2000, the ITS Service Desk also provides walk-in support to students, faculty and staff at two Walk-in Centers:

73 Tremont Street, Sawyer Library, 3rd Floor, Room 3013 Operating Hours are 10:00AM - 2:00PM, Monday through Friday except during University closures for inclement weather, etc.

and

Sargent Hall, 6th Floor Technology Center, Room 655 Operating hours are 8:45AM – 4:45PM, Monday through Friday except during University during closures for inclement weather, etc.

You’ll be asked to fill out a Walk-In Center Service Request form, providing your: Name Student, Staff, or Faculty ID If you're a student, whether you’re a resident or commuter Email address Alternate email address (if primary address is unavailable) Telephone number School or department Brief description of your problem or question The Help Desk Technician at the front desk will take your request form and may begin helping you, or refer you to another available technician to assist you in answering your question or troubleshooting your problem.