• Student Support

The ITS Help Desk supports students throughout the University.

Law School students: For CampusCruiser questions, please contact the Law School Registrar at 617-573-8160. 

Hardware Support


Please bring any problems with University equipment to the attention of the department that owns the equipment.  ITS does not provide support for non-University hardware. 

Software Support


For help with applications provided for use for a specific class, please seek help at your school’s computer lab.

The Help Desk supports use of the following:

  • Operating Systems
    • MS WinXP
    • MS Vista
    • MS Windows 7
    • Mac OS X
  • Email Clients
    • Webmail
    • MS Outlook
    • Entourage
  • Browsers
    • Internet Explorer
    • Firefox
    • Safari
  • Access to University Resources
    • Sufflk University Web Site
    • MySuffolk Portal
    • Blackboard*
    • Wireless network
  • Anti Virus/Anti Spyware
    • Symantec Endpoint Protection


* For problems with Blackboard usage, please call 1-866-886-4861.