• Virus Removal

If a virus has been detected, follow these steps to remove it:

 

1) Delete temporary internet files and cookies

• Click Start > Control Panel (switch to classic view) > double click Internet Options
• Under Temporary Internet files click Delete Cookies
• Click Delete Files
• When prompted, check Delete all offline content
• Click OK on the Internet Properties window

 

2) Verify you have the latest virus definition files

• Click Start > All Programs > Symantec Client Security > Symantec AntiVirus
• Click Live Update
• When complete click Finish

 

3) Turn off System Restore

• Right click on “My Computer”
• Click Properties
• Select the System Restore tab
• Check Turn off System Restore or Turn off System Restore on all drives and click apply
• You will the receive a warning that all existing restore points will be deleted, click OK

 

4) Restart your computer in Safe Mode

• Restart your computer
• While the screen is still black just before Windows starts to load press F8
(If you receive a “keyboard error” re-start the computer and try again)
• Using the arrow keys select Safemode and press Enter
• Click Start > All Programs > Symantec Client Security > Symantec AntiVirus
• Click Scan Computer and select the drive on which the virus was detected, normally C:
• Click Scan

 

5) When complete, turn on System Restore

• Right click on “My Computer”
• Click Properties
• Select the System Restore tab
• Uncheck Turn off System Restore or Turn off System Restore on all drives and click apply
• Click Apply > OK

 

6) Re-Start computer